I’m a service-first professional with over 7 years of experience supporting clients, executives, and teams across the hospitality, travel, and BPO industries. My background spans customer service, quality assurance, admin support, and front desk operations—making me a strong, well-rounded asset for any team.
As a Quality Assurance Analyst at Everise, I helped improve agent performance through targeted coaching, call audits, and data-backed reporting. I led calibration sessions and identified patterns that drove better customer experiences and reduced defects.
At Hop Inn Hotel, I managed daily front desk operations, guest check-ins, and booking systems—balancing accuracy with warm, efficient service. I also resolved guest concerns by coordinating across departments, ensuring both satisfaction and operational flow.
What I bring:
Excellent written & verbal communication
Strong administrative & scheduling skills
Proven ability to manage customer relationships and resolve issues
Proficiency in Microsoft Office, Google Workspace, Canva, and CRM tools
Remote-ready with experience using Slack, Zoom, and Teams
I’m seeking virtual roles where I can support executives or teams with administrative tasks, customer service, or QA operations. If you're looking for someone reliable, process-driven, and calm under pressure—I’d love to connect.
