With over four years of experience in customer service within the e-commerce industry, I have developed strong expertise in managing live calls, live chats, and email/back-office support. In addition to my role as a Customer Service Representative, I have served as a Subject Matter Expert (SME), providing in-depth knowledge and guidance to both customers and tea-----------mbers. I have also trained new agents, ensuring they meet performance standards and deliver exceptional service. My experience has honed my ability to handle complex customer inquiries, improve team performance, and maintain high levels of customer satisfaction.
