A highly versatile and experienced IT professional with over 9 years of experience in technical support and service desk roles, with a focus on Managed Service Provider (MSP) environments. Proven expertise in troubleshooting a wide range of hardware, software, and network issues, including Windows, macOS, and iOS environments. Skilled in administering Windows Server, Exchange, Office 365, and a variety of virtualand cloud-based technologies. Adept at managing user accounts, IT assets, and network monitoring for multiple clients. Seeking to leverage a strong background in problem-solving, client satisfaction, and technical administration to contribute to a dynamic and growth-focused team.
