Hi! I’m Ashley, a dedicated Customer Support Specialist and Virtual Assistant with over 4 years of experience providing customer support through phone and email.
I started my career at Concentrix, where I handled a healthcare account, assisting customers with insurance-related inquiries, billing concerns, and account issues while delivering professional phone support. Most recently, I worked as a Virtual Assistant at One Click Virtual Support, where I provided email support, resolved billing and account inquiries, managed customer concerns, and worked with Gorgias and Zendesk to deliver timely and professional support.
Throughout my career, I’ve developed strong communication, problem-solving, and multitasking skills. I’m reliable, detail-oriented, a fast learner, and committed to providing excellent customer experiences. I’m now looking for a long-term opportunity where I can continue to grow and make a positive impact as part of a great team. I’m currently looking for a long-term remote opportunity where I can continue to grow, contribute to a team, and provide exceptional customer support.
Skills:
* Customer Service* Email & Chat Support* Phone Support* Virtual Assistance* Gorgias* Zendesk* Billing & Account Management* Order Support* Microsoft Excel* Data Entry* Administrative Support
Verified
