Experienced in the financial industry for over 12 years, with a strong focus on disputes, claims, and fraud. I spent nearly 6 years as a Customer Service Representative at PayPal, supporting Accounts, Payments, Disputes, and Fraud teams. I was later promoted to Product Specific Trainer, a role I held for over 6 years, where I led training on Disputes, Claims, Appeals, and Fraud across multiple customer communication platforms (phone, chat, messaging, and email) for global markets including the US, Canada, UK, Australia, and the Rest of the World. I’ve trained all levels of audience, from new hires to tenured agents and leaders.
