Hi, I'm Erneida. I have 20+ years of customer service experience and 10+ years supporting e-commerce businesses.
I can help with:
• Customer Support (Email, Chat & Social Media)
• E-commerce Customer Service Team Leadership
• Team Coaching, Support & Performance Monitoring
• Customer Escalations & Issue Resolution
• Quality Assurance & Ticket Reviews
• KPI Tracking (CSAT, Response Time & Productivity)
• Order Tracking, Returns, Refunds & Exchanges
• Subscription Management
• Shopify Store Support • Help Scout, Gorgias, Zendesk & Richpanel
• ShipStation & 3PL Coordination
• Data Entry, Online Research & Administrative Tasks
I've worked with high-volume e-commerce brands, supporting customers, leading teams, and helping ensure smooth day-to-day operations.
If you're looking for a reliable customer support professional, team lead, or virtual assistant who can represent your brand professionally and work independently, I'd love to help.
