Customer and Technical Support with over 10 years of experience. Empathic, with great communication skills, independent, thorough, and goes the extra mile. I am passionate about solving problems and helping you and your clients.
As an eCommerce customer support PRO, I am adept at providing exceptional service and building customer relationships, patient and enjoys teaching clients at all levels of technical proficiency. Providing A+ customer support with B2C experience, making sure all corners are checked and covered, creating a well-rounded customer experience and enhancing customer-business relationship.
Proficient with CRM systems, ticketing tools, and other communication softwares. Ensuring timely resolution of issues. Responding efficiently and accurately to customers, explaining possible solutions, and ensuring that customers feel supported and valued.
Tools and Platforms I have used:
eBay
Amazon
Slack
Shopify
Zik Analytics
ReplyManager
Yaballe
Auto DS
SaleFreaks
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Intercom
Zendesk
Confluence
Trello
eDesk
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Confluence
3DSellers
I am your MVP in managing customers and keeping them happy. Looking forward to the next challenge! <3
Verified
