Experienced Recovery Specialist with over 2 years of expertise in account recovery, resolving payment disputes, fraud detection, and policy enforcement for e-commerce platforms. Skilled at solving customer issues, collaborating with cross-functional teams, and ensuring compliance with policies to protect Amazon’s reputation. Strong background in safeguarding platforms while delivering excellent customer experiences.
Additionally, worked as a QA Specialist at Smart Ecosystem Philippines Inc. for Outlier (Scale AI), where I was responsible for reviewing contributor submissions, ensuring accuracy, compliance with guidelines, and maintaining data quality. Detail-oriented in fraud detection, QA reviews, and process improvement to support operational efficiency.
