I am a reliable and results-driven professional with experience in customer support, sales, and CRM management. I have a hands-on experience using HubSpot CRM, managing customer records, tracking leads, and supporting sales and follow-up processes to improve conversion and customer satisfaction.
I have worked in fast-paced environments handling inbound and outbound communications, resolving customer concerns efficiently, and delivering professional, empathetic support. I am experienced with customer service and CRM tools such as Zendesk, Salesforce, and HubSpot CRM, allowing me to manage tickets, pipelines, and customer data accurately.
I am also proficient in Microsoft Word and Microsoft PowerPoint for documentation, reporting, and presentations, and I have experience supporting customers and operations related to Amazon platforms.
I am comfortable collaborating with remote teams using tools like Slack and Zoom, and I consistently work toward meeting KPIs such as call volume, conversion rates, and sales targets. I am detail-oriented, organized, and proactive, with the ability to work independently and manage time effectively.
Dependable, adaptable, and quick to learn, I am committed to delivering high-quality results and excellent customer experiences for every client I work with.
