Operations & Process Management • Communication & Customer

Hi, I'm Danica — a Client Support & Billing Specialist with 8+ years of hands-on experience across SaaS, travel, finance, and telecom.

I design the process, create workflows, document it, and train your team so the work runs smoothly without me.

I bring strong written communication, attention to detail, and a proactive mindset to every role—always looking for ways to solve problems, improve efficiency, and support teams behind the scenes.

I've rebuilt billing workflows, organized CRM systems, scaled customer support, and created SOPs that stick. I'm comfortable working as an individual contributor or supporting leadership teams.