With experience as both a Customer Service Representative and an Inside Sales Agent for a real estate team, I’ve built a strong foundation in communication, relationship-building, and sales. My background has taught me how to confidently handle client interactions, build trust quickly, and deliver a positive experience while consistently meeting performance goals.
In customer service, I developed the ability to stay professional, patient, and solution-oriented in fast-paced environments. I learned how to communicate effectively with different types of clients, resolve concerns efficiently, and maintain a high level of customer satisfaction.
As an Inside Sales Agent in real estate, I handled both inbound and outbound seller leads, focusing on speed-to-lead, rapport-building, and consistent follow-up. I worked with a variety of lead types including expired listings, FSBOs (For Sale By Owner), off-market homeowners, and nurtured leads who were not yet ready to sell. My role was not only to make calls, but to identify motivation, uncover timelines, qualify leads properly, and successfully set appointments for our agents.
I’m highly comfortable working in a high-volume environment, averaging 250+ calls per day while managing ongoing follow-ups and maintaining detailed lead tracking. I am also proficient in using Follow Up Boss to manage pipelines, organize lead activity, automate follow-ups, and ensure no opportunity slips through the cracks.
Through strong communication, persistence, and consistent follow-up, I was able to set an average of 5–10 qualified appointments per week. I take pride in being results-driven, coachable, and adaptable, and I’m confident that my combination of customer service and real estate sales experience allows me to bring immediate value to any team I join
