I’m a Customer Service and Virtual Assistant professional with over 14 years of experience supporting global clients across e-commerce, healthcare, and service-based businesses.
I specialize in delivering efficient, high-quality support while helping businesses streamline operations, improve customer satisfaction, and maintain strong brand relationships.
I have extensive experience handling:
> Email, live chat, and social media customer support
> Order management, refunds, subscriptions, and account concerns
> Tier 2 escalations and complex issue resolution
> CRM tools such as Gorgias, Zendesk, Shopify, and Salesforce
> Social media moderation, engagement, and brand sentiment monitoring
Beyond customer support, I also bring strong virtual assistance capabilities, including:
> Inbox and ticket management
> Data entry and CRM updates
> SOP creation and process documentation
> Reporting and performance tracking
> Team coordination and workflow management
In my previous leadership role, I managed a team of 10+ agents, ensured SLA adherence, improved response quality, and reduced repeat inquiries through better communication and process improvements.
I am highly organized, detail-oriented, and proactive. I don’t just complete tasks, I look for ways to improve systems, reduce inefficiencies, and enhance the overall customer experience.
If you’re looking for someone who can support your customers, manage operations, and contribute to long-term growth, I’d be glad to work with you.
Verified
