Professional Summary
I am a results-driven professional with nearly 2 years of experience in the tech industry as an Associate Software Engineer at Accenture, combined with a solid background in administrative support, customer service, sales, and digital marketing. I bring a strong mix of technical acumen, communication skills, and business support experience to help companies streamline operations and exceed performance goals.I am proficient in software testing, Microsoft tools, CRM, email and ticket management, and outbound client communication. Im now seeking remote opportunities (part-time or full-time) to contribute my skills to a growing company.
Skills & Tools
? Technical Skills
Manual Testing, Front-End Testing, Functional Testing
Test Case Creation, Bug Reporting
Azure DevOps, Microsoft Power BI
Microsoft Office Suite: Outlook, Excel, Word, Teams
Ticketing Systems and Email Management
? Customer Service & Admin
Outbound Calling, Appointment Setting
CRM & Ticket Management
Documentation & Data Entry
Credit Investigation & Loan Processing
Calendar Management
? Sales & Marketing
Sales (Cash and Installment), Client Engagement
Basic Bookkeeping
Social Media Marketing: Facebook, Instagram, TikTok, LinkedIn
Real Estate and Automotive Sales Listings
Work Experience
? Associate Software Engineer
Accenture ? [Location]
August 2023 ? Present
Conduct front-end, manual, and functional testing for applications.
Create and execute test cases; log and report bugs to development teams.
Use Microsoft tools for reporting and collaboration.
Monitor and respond to support tickets and critical system notifications.
? Market Research Interviewer
Dynata ? outbound calling to conduct surveys or interview participants/ Remote | Night Shift
2022
Conducted outbound calls and surveys for market research campaigns.
Maintained client engagement and accurate data collection.
? Appointment Setter
Healthcare Industry Client (Remote)
2021 ? 2022
Scheduled client appointments via outbound calls.
Updated systems and followed up on missed appointments.
? Administrative Assistant
Banco de Oro (BDO) ? [Location]
2019 ? 2020
Processed inbound calls, managed emails, and handled documentation.
Conducted credit investigations and supported account restructuring.
? Sales Representative
Yamaha Motor Sales ? [Location]
2018 ? 2019
Assisted clients with sales transactions (cash and installment).
Maintained client records and basic bookkeeping.
Freelance Social Media Marketer
Self-Employed
Ongoing
Promoted automotive and real estate products across social platforms.
Created and managed content on Facebook, TikTok, and Instagram.
EDUCATION:
Bachelor of Science Industrial Technology
(BSIT) Major in Computer
LAPU LAPU CITY COLLEGE
April 2019
Portfolio Highlights
? QA Testing
Test cases and bug reports from Accenture (Samples available on request)
Familiar with Agile workflows and sprint testing cycles
? Admin & Customer Service??Email templates, appointment scripts, call logs
Experience in MS Excel tracking sheets and CRM notes
?Sales & Marketing
Screenshots and post links from real estate and vehicle marketing campaigns
Social media profiles and content creation samples (available on request)
Availability
? Open to Full-Time / Part-Time Remote Roles
? Can work flexible shifts including night shift or weekends
? Fluent in English and Filipino
Why Work With Me?
? Versatile ? I bring a mix of tech, admin, sales, and customer service experience
cxCommunicative ? Clear, consistent, and professional communication
Fast Learner ? Quick to pick up new tools, systems, and workflows
Reliable ? Committed to deadlines, accuracy, and quality of work
Contact Me
Email: -----------
?WhatsApp / Viber: [-----------
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