Services Offered
Customer Support – Multichannel support via email, chat, and social media, with a focus on fast, clear, and professional communication.
E-commerce & Shopify VA – Order processing, refunds, custom orders, tracking updates, and store backend assistance.
Admin & Operations Support – Efficient task management, data entry, and process optimization to keep workflows smooth.
Social Media Management – Page and group management, content scheduling, audience engagement, and DM handling.
Content Moderation – Ensuring community standards are upheld through vigilant review and policy enforcement.
Graphic Design – Canva-based visual content for social media, promotions, and product highlights.
Shopify Product Listing – Creating and optimizing product listings with accurate details and SEO-friendly content.
Core Skills
Customer Support & Communication – Handled inquiries, complaints, and order concerns across Facebook, Instagram, WhatsApp, Trustpilot, Gmail, Zoho, and Re:amaze with fast, professional responses.Product Listing & Optimization – Created and updated product listings with accurate descriptions, pricing, and SEO-friendly keywords to improve discoverability and drive conversions.
E-commerce Operations – Proficient in Shopify: processing orders, refunds, cancellations, custom orders, invoices, and tracking updates via Google Sheets.
Social Media Management – Managed Facebook pages and groups; engaged followers, answered DMs/comments, and scheduled content to drive visibility.
AI-Enhanced Support – Used ChatGPT-4o and AI tools to automate replies and craft consistent, on-brand responses.
Content Creation & Design – Created compelling content and seasonal promos with Canva to support marketing goals.
Trust & Safety Monitoring – Reviewed and removed violating content to maintain safe, respectful online environments.
Problem Solving – Quickly resolved returns, shipping -----------ys, and post-purchase issues with clear, solution-focused communication.
Project Ownership – Independently managed tasks across platforms with high standards, consistency, and accountability.
Professional & Interpersonal Strengths
Team-Oriented & Collaborative
Excellent Time Management & Prioritization
Strong Verbal & Written Communication
Mature, Responsible, and Proactive
Leadership in Remote Work Settings
Organized & Highly Detail-Oriented
Adaptable & Quick to Learn New Tools
Technical Proficiency
E-commerce: Shopify, Google Sheets (Order Tracking), Invoice Creation
Customer Support Tools: Re:amaze, Zoho, Gmail, ChatGPT-4o
Design: Canva (Graphics, Product Visuals), Freehand Illustration
Office Tools: MS Word, Excel, PowerPoint, Outlook
Planning & Strategy: Brainstorming, Decision-Making, Forecasting
Writing: Email Support, Product Descriptions, Technical Writing
Social Media: Facebook, Instagram, WhatsApp (Pages, Groups, DMs, Scheduling)
Google Workspace: Drive, Docs, Sheets, Forms
Media Production: Video Shooting, Editing, Uploading; Product & Lifestyle Photography
Verified
