I am a passionate and results-driven Operations Manager with over 15 years of experience in the Business Process Outsourcing (BPO) industry. Throughout my career, I’ve had the privilege of working with diverse teams and international campaigns, honing my skills in leadership, process optimization, and customer service.
Some of my key experiences include:
- Supporting and guiding teams, including 15 team leads and 15-18 agents, to achieve their goals and deliver outstanding service.
- Collaborating with teams to implement customer-focused strategies and ensure operational excellence.
- Managing processes across chat, back-office, and voice operations with attention to efficiency and quality.
- Assisting with the success of various campaigns, including airline accounts.
I believe in fostering a collaborative and positive work environment where people can thrive. With adaptability, strong communication skills, and a commitment to continuous learning, I strive to contribute to meaningful projects and deliver exceptional service to clients.
