Dedicated and results-driven customer service professional with extensive experience in email and chat support across various industries, including gaming, fintech, and transportation. Skilled in handling customer inquiries, processing documents, resolving disputes, and ensuring compliance with company policies. Adept at maintaining high service level agreements (SLAs) and delivering quality customer experiences. Proficient in CRM tools, Excel, Zendesk, Salesforce, and other customer support platforms. Committed to continuous learning and process improvement to enhance operational efficiency and customer satisfaction.
