Experienced healthcare and BPO professional with a strong background in medical claims analysis, team leadership, quality evaluation, and customer service. Currently working as a Medical Claims Analyst at Med-Metrix, where I ensure the accuracy and compliance of claims processing. My previous roles as a Team Leader and Senior Quality Evaluator at Concentrix allowed me to develop expertise in process optimization, coaching, performance management, and quality assurance.
With a Bachelor of Science in Nursing, I bring a strong foundation in medical terminology and healthcare operations, combined with excellent attention to detail, adaptability, and problem-solving skills. Passionate about efficiency, accuracy, and delivering high-quality service, I thrive in fast-paced environments that require critical thinking and collaboration.
