I provide dependable customer support for established e-commerce businesses using Shopify, WooCommerce, and X-Cart. I handle day-to-day customer communication, order issues, refunds, and disputes so store owners can stay focused on operations and growth while customers receive accurate, timely support.
I bring 15+ years of customer support experience, including 10+ years supporting e-commerce stores across multiple platforms.
How I Can Help Your Store
Customer Support
Respond to customer inquiries via email, live chat, phone, SMS, and social platforms
Resolve order issues, tracking concerns, shipping delays, and delivery problems
Process refunds, exchanges, returns, and cancellations accurately
Manage disputes and assist with chargeback prevention
De-escalate frustrated customers and help reduce negative reviews
E-commerce Operations
Order processing and fulfillment coordination
Product listing updates and basic inventory management
Supplier coordination for shipping and delivery concerns
Shopify backend tasks (order edits, customer records, internal notes)
Results from Recent Roles
Reduced refund requests by 25% through clearer order updates and follow-ups
Maintained customer satisfaction ratings of 4.5+/5
Cut average response times by 60% by improving ticket workflows
Consistently met KPIs for response time, resolution rate, and CSAT
Tools & Platforms
E-commerce: Shopify, WooCommerce, X-Cart
Customer Support: Zendesk, Freshdesk, Gorgias
Shipping: ShipStation
Communication: Slack, RingCentral, Zoom, Google Workspace
Payments: Pay.Pal, Str.ipe
Task & Design: ClickUp, Canva, Photoshop
Productivity: Microsoft Office, ChatGPT (for drafting and internal support)
What Clients Say
“Dennis improved our customer service tenfold. Customers loved him.” (5-star rating)
“Reliable, honest, and trustworthy—an asset to our team.” (5-star rating)
Availability
Available up to 40 hours/week
U.S., UK, or AU business hours
Long-term engagements preferred
If you need consistent, dependable customer support for your e-commerce store, I’d be glad to discuss how I can help.
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