I have 5 years of experience in the BPO industry and additional experience as a Market Analyst in the e-commerce field. In that role, I conducted market and competitor research, analyzed customer behavior and online trends, and provided insights to help improve product positioning and strategy.
Prior to that, I spent 2 years in Customer Service and Chat Support and 3 years in Content Moderation and Email Support. In my moderation role, I reviewed and evaluated user profile and other content to ensure compliance with Community Guidelines. I also handled user's reports and escalations through email.
I’m skilled in using Zendesk, Google Workspace, Canva, CapCut, and CRMs. I’m detail-oriented, organized, adaptable and always aiming to deliver reliable results.
