I am a highly motivated and adaptable professional with over 2 years of experience in customer service, email/chat support, and back-office operations, combined with hands-on roles as a Medical Virtual Assistant, Receptionist, and Pharmacy Warehouse Staff.
In my customer service roles, I handled inbound and outbound calls, email and chat inquiries, billing concerns, and order processing for US-based clients in both telecommunications and retail accounts. I consistently delivered excellent customer support, resolved issues efficiently, and maintained a professional and positive demeanor in high-pressure environments.
As a Medical Virtual Assistant and Ophthalmology Scribe, I developed strong attention to detail, documenting patient encounters, medical histories, diagnostic results, and treatment plans in EMR systems with accuracy and confidentiality. My background as a Receptionist helped me refine my organizational and multitasking skills, while my experience in a Pharmacy Warehouse strengthened my knowledge in inventory management, order processing, and workplace efficiency.
I am proficient in administrative support, customer relations, data entry, and workflow management. With strong communication skills, adaptability, and a commitment to providing high-quality service, I am eager to contribute to a dynamic team and support business operations effectively.
