Executive Virtual Assistant | Social Media Marketer| Accountant |Customer & Sales Support
>;Email Address: -----------
EDUCATIONAL BACKGROUND:
San Pedro College of Business Administration | San Pedro, Laguna
Bachelor of Science in Accountancy
June 2012 – April 2016
JOB EXPERIENCE:
OPERATIONS & ADMINISTRATIVE VIRTUAL ASSISTANT
Dec. 16, 2025 — Present
(Confidential Company)
• Expanded business reach & visibility by designing websites, managing social media platforms, and producing marketing/advertising materials — driving consistent brand presence and boosting client engagement by ~40%.
• Ensured financial stability by creating and managing contracts, tracking income and expenses, and maintaining accurate records — supporting sustainable growth and 100% compliance.
• Delivered successful touring productions & events through hands-on coordination, preparation of production materials, and advertising support — directly contributing to smooth execution and increased ticket sales.
• Optimized company operations by streamlining daily administrative workflows, correspondence, and internal communications — improving efficiency by ~30% and reducing delays across teams and client accounts.
• Enhanced project oversight & professionalism by preparing reports, presentations, and documentation, while updating databases and project management tools to keep initiatives aligned and stakeholders informed.
EXECUTIVE ASSISTANT
June 4, 2025 — Present
(Confidential Company)
• Elevated executive efficiency through expert calendar management, appointment scheduling, and travel coordination, enabling leaders to focus on high-value priorities without operational
disruptions.
• Strengthened organizational compliance by maintaining property management records, tracking lease agreements, and overseeing critical deadlines, protecting company assets and ensuring smooth oversight.
• Advanced digital presence and client engagement by building professional websites and curating social media strategies, resulting in stronger brand identity and measurable growth in
online reach.
• Safeguarded financial and transactional accuracy by monitoring e-commerce operations, reconciling accounts, and maintaining precise expense and invoice records — ensuring error
free reporting and reliable cash flow.
• Delivered strategic support for projects and events by conducting targeted research, planning group travel, and managing design file conversions, contributing to cost-effective execution and seamless collaboration.
GLOBAL CUSTOMER & SALES SUPPORT
REPRESENTATIVE
June 2021 — March 2025
Onsemi
• Elevated customer satisfaction to 95% in order management while addressing 90% of customer complaints within 48 hours.
• Streamlined order processing efficiency by 20% and processed over 1,000 customer orders annually, ensuring timely and accurate delivery.
• Fostered 90% customer satisfaction and negotiated with 100+ clients to ensure project alignment and timely delivery.
• Resolved 200+ technical issues annually for both internal and external clients.
• Implemented strategies, increasing operational efficiency by 15%, and reduced shipment issues by 30% through continuous follow-ups.
SOCIAL MEDIA MARKETER
Aug. 2020 — Sept. 2023
TikTok Philippines
• Pioneered TikTok strategy by devising and executing innovative campaigns that positioned the brand at the forefront of the platform’s early adoption, driving exponential audience growth.
• Boosted brand visibility and engagement through educational, lifestyle, and entertainment content tailored to TikTok’s unique features, resulting in heightened awareness and stronger
community interaction.
• Expanded audience reach by leveraging trending formats and platform tools, ensuring content resonated with diverse demographics and maximized organic growth.
• Strengthened brand positioning by cultivating authentic engagement, fostering loyalty, and contributing to the company’s reputation as an early mover in digital marketing innovation.
SOCIAL MEDIA MARKETER
July 2020 — August 2023
Shopee Philippines Inc.
• Drove measurable growth: Partnered with 70+ brands on 200+ live streams, elevating sales by 20% and boosting product awareness by 30%, while executing growth strategies that increased
follower count by 25% and engagement rate by 15%.
• Expanded market presence: Implemented targeted marketing strategies that grew Shopee’s market reach by 20% and sales by 25%, producing 100+ live streams with 5,000+ viewers each and enhancing viewer retention by 30%.
• Strengthened brand identity: Directed 20+ campaigns and designed visuals for 10+ initiatives, reinforcing brand consistency and recognition, resulting in a 15% lift in brand awareness and a 10% increase in sales.
• Innovated engagement tactics: Launched interactive strategies that drove viewer participation up by 20%, cultivating stronger community connections and sustained audience loyalty.
GENERAL ACCOUNTANT
Nov. 2016 — June 2021
Makati Medical Center
• Ensured regulatory compliance by filing BIR reports promptly, avoiding penalties, and managing taxation for 100+ clients.
• Strengthened financial accuracy by reconciling 20+ accounts monthly, reducing discrepancies by 15%, and monitoring 500+ checks to cut errors by 10%.
• Improved cash flow by 15% through effective communication with 50+ AR collections and banking partners.
• Enhanced reporting precision by reclassifying and posting 1,000+ SAP collections, improving accuracy by 10%, and resolving 95% of credit card chargebacks to reduce disputes by 20%.
• Maintained meticulous records by documenting 1,500+ payments and expenditures annually and organizing 1,200+ journal vouchers, reducing filing errors by 10%.
ASSET ACCOUNTING STAFF
July 2016 — October 2016
Makati Medical Center
• Enhanced depreciation accuracy by 15% through documenting 5+ fixed asset acquisitions and disposals monthly and allocating cost centers for 25+ assets.
• Maintained precise asset tracking by managing records for 40+ assets and inspecting/tagging 20+ fixed assets monthly to ensure proper utilization.
• Strengthened compliance and accountability by authorizing 10+ gate passes for asset transfers/disposals and filing 12+ contract copies monthly for reference.
AREAS OF EXPERTISE:
Professional Skills:
*Executive Assistance *Strategic Planning
*Property Management *Social Media Marketing
*Calendar Management *Client Negotiation
*Project/Account Management *Financial Planning
*Order Processing *Accounting/Bookkeeping
*Customer Service *Bank Reconciliation
*Email Marketing *Revenue Growth
*Digital Marketing *Admin & Operational Support
*Process Optimization *Workflow Automation
*Event Planning & Coordination *Brand Development
Technical Skills:
*Microsoft Office *GoHighLevel *AirTable
*Outlook *JotForm *Notion
*Zoho *ModelN *Zapier
*Salesforce *Tableau *Squarespace
*Slack *Hyperion *DropBox
*SAP *PandaDoc *Copilot
*Xero *Team Viewer *Canva
*Shopify *Calendly *ChatGPT
* Oracle Applications *Google Workspace
Language: English, Filipino
AWARDS, TRAININGS AND CERTIFICATION: ·
Awards & Recognitions:
> Lean Six Sigma Yellow Belt – Passer | Onsemi | September 2024
> LEAN Foundation - Kaizen Event | Onsemi | August 2024
> Certified Tax Technician Passer | Philippine Association of Certified Tax Technicians, Inc.| Cavite | May 2018
> Civil Service - Professional Level Passer | Philippine Civil Service Commission | Quezon City | 2016
Conference, Seminars, Trainings, Licenses & Certifications:
> TESOL - Teaching English to Speakers of Other Languages | American TESOL Institute | April 2025
> Information Security Awareness | Learning Plus | October 2023, 2024
> -----------cast Cybersecurity: Work from Home | Learning Plus | October 2024
> Taking the Lead with Workplace Motivation and Engagement | Skillsoft | October 2024
> Global Trade Compliance | Learning Plus | April 2024
> Ageing Case Escalation Training for Agent | Learning Plus – April 2024
> Building Trust with Business Ethics | Skillsoft – April 2024
> Qlikview Contract Performance Dashboard | Learning Plus – April 2024
> Qlikview Quote Analysis Dashboard | Learning Plus – April 2024
> Global Quality Awareness | Learning Plus – April 2024
> Sales Demand Planning Metrics | Learning Plus – March 2024
> RMA/RMR Coordination | Learning Plus – March 2024
> Work Harassment Prevention | Learning Plus – January 2024
> Polishing your Skills for Excellent Customer Service | Skillsoft – September 2023
> ModelN (ON Sales) Creating Shortcuts | Learning Plus – May 2023
> Developing Successful Team | Skillsoft – April 2022
> Resolving Workplace Conflict | Skillsoft – March 2022
> 5 Steps to Presentation Success | Learning Plus – July 2021
> Confidential Information & NDA Training | Learning Plus – July 2021
> Corporate Identity & Branding | Learning Plus – July 2021
> How to create an Expense Report | Learning Plus – July 2021
> Intellectual Property Training | Learning Plus – July 2021
> Sales & Marketing Revenue Recognition | Learning Plus – July 2021
> Train Law | Makati Medical Center - Makati City, Philippines | February 7, 2018
> BIR Large Taxpayers Service Seminar on Year-end Tax Reminders & Tax Updates | BIR, Quezon City | December 4, 2017
> Updated IFRS 15 and 16 | Makati Medical Center - Makati City, Philippines | August 8, 2017
> Service Expression Training | Makati Medical Center - Makati City, Philippines | August 2, 2017
> Microsoft Excel 2013 Basic Training | Makati City, Philippines | November 5, 2016
> FastTrack Solutions Inc. | Accounting Information Systems using SAP Business One | October 2015
Verified
