I am an IT Technical Support Specialist with a strong foundation in troubleshooting, system maintenance, and IT operations across both corporate and academic settings. I currently work as an IT Helpdesk Support Specialist for a New York-based startup, providing remote IT support and automating monitoring and asset reporting for small to medium-sized companies across various industries.
My background includes hands-on roles as a Student Assistant and IT Support Intern at the Polytechnic University of the Philippines and SITEL Philippines, where I developed core skills in system diagnostics, desktop support, and lab management.
In addition to my technical support roles, I also have experience as an educator, having supported school-wide IT operations, developed interactive learning materials, and advised a robotics club that placed in a regional competition at Antipolo City Senior High School.
I also work with various clients on project-based GoHighLevel CRM implementations, focusing on workflow automation and setting up Voice AI agents and ChatBots.
I’m passionate about leveraging technology to solve problems, streamline operations, and enhance user experiences across different environments.
