I’m a detail-oriented and results-driven professional with a strong background in customer support, service quality, and data analysis. With hands-on experience using tools like Google Sheets, Looker, PlayVox, and Zendesk, I specialize in gathering and interpreting data to identify trends, generate reports, and perform root cause analysis—particularly around customer dissatisfaction (DSAT).
In my current role as a Service Quality Auditor, I focus on improving team performance and customer experience by conducting email and chat audits, analyzing CSAT data, and collaborating with cross-functional teams to ensure process alignment and quality standards.
I also have a solid foundation in basic DNS settings and am familiar with various DNS records and their functions, which stems from my time supporting IT admins and G Suite users.
My journey has also included roles in technical support, sales, and education—all of which have helped me build strong communication skills, adaptability, and a passion for helping others succeed.
Let’s connect if you’re into QA, support operations, or just want to talk about optimizing customer experiences!
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