Motivated customer service representative eager to improve and streamline service procedures to maximize team efficiency and customer satisfaction.
- 7 years of experience in customer service
- Excellent communication (voice and non-voice)
- Knowledgeable in Salesforce, Zendesk, Control Money Expert, MVCP, Documo, Jira, Shopify, Intercom, VoIP Software, Slack, AC3 and CSC tools
- Knowledgeable in Microsoft Office and Google Suite
- Can handle phone, email, and chat support
- Transaction Monitoring
- Data Entry
- Time management abilities
- Can work with low supervision
- Can Multitask
- Can work on shifting schedules and overtime
