Highly organized and detail-oriented professional with experience in Revenue Cycle Management, medical billing, due diligence, customer support, and data entry. Skilled in insurance verification, claims processing, denial management, payment posting, account follow-up, and maintaining accurate records. Strong analytical, problem-solving, and communication skills with the ability to manage multiple priorities while delivering high-quality results. Proficient in Microsoft Office, Google Workspace, CRM systems, and healthcare billing software.

Revenue Cycle Management (RCM) Specialist / Billing Assistant
Managed the end-to-end revenue cycle, including insurance verification, claims submission, payment posting, and accounts receivable follow-up.
Reviewed patient demographics, insurance eligibility, and benefits to ensure accurate billing.
Submitted electronic claims and monitored claim status to ensure timely reimbursement.
Investigated and resolved claim denials by analyzing payer requirements and submitting corrected claims or appeals.
Followed up with insurance companies regarding unpaid or underpaid claims to maximize collections.
Maintained accurate patient billing records and documented account activities in the billing system.
Collaborated with providers, coders, and internal teams to resolve billing discrepancies and improve revenue cycle efficiency.
Ensured compliance with HIPAA regulations and payer billing guidelines.

Due Diligence Analyst
Conducted background research and due diligence on individuals, companies, and organizations using public records and online databases.
Reviewed and analyzed documents to identify potential compliance, legal, or financial risks.
Verified information accuracy and prepared detailed reports summarizing research findings.
Performed data validation and quality assurance to ensure completeness and consistency.
Maintained confidentiality while handling sensitive business information.
Assisted with risk assessments and supported compliance-related projects.

Customer Support Representative
Delivered exceptional customer service through phone, email, and chat while resolving customer inquiries efficiently.
Assisted customers with account-related concerns, billing questions, and service requests.
Investigated and resolved customer issues while maintaining a high level of professionalism and empathy.
Documented customer interactions accurately within the CRM system.
Escalated complex cases to the appropriate departments and ensured timely resolution.
Achieved performance metrics related to customer satisfaction, response time, and quality standards.

Data Entry Specialist
Entered, updated, and maintained large volumes of data with a high level of accuracy and attention to detail.
Verified data for completeness and corrected inconsistencies before processing.
Managed confidential records while ensuring data integrity and security.
Generated reports and organized electronic files for easy retrieval.
Worked efficiently under tight deadlines while maintaining quality standards.
Utilized Microsoft Excel, Google Sheets, and database systems to organize and analyze information.