AI Automation & Operations Specialist with experience supporting eCommerce operations, customer communication, workflow optimization, and business process automation.
Since 2022, I have worked as an Executive Assistant for a personalized jewelry eCommerce business, leading messaging operations, managing client relationships for bulk orders, supporting Meta advertising operations, and developing SOP documentation to improve operational efficiency.
Experienced in building automation workflows using Zapier, -----------, APIs, webhooks, AI tools, and business applications. Developed solutions involving content repurposing, lead qualification, CRM automation, data enrichment, automated reporting, and workflow orchestration.
Licensed Civil Engineer with a strong analytical and systems-thinking background, complemented by international customer service and technical experience in Canada. Adept at bridging business operations and technology to create scalable systems that reduce manual work and improve productivity.
