I have 3 years' work experience as a sale, customer service and technical support in the BPO Industry. One of my strengths is my excellent communication skills both written and verbal. I am self-motivated and resourceful which enables me to work independently and achieved my goals. Proficient in troubleshooting and resolving technical issues, providing exceptional customer service and ensuring customer satisfaction.
Experienced in troubleshooting handset, internet connectivity, websites and emails. Knowledgeable in using MS teams, Slack and Google Workspace for communication. In my previous job I do customer support through receiving phone calls, resolving billing concerns, responding to inquiries, scheduling an appointment to the nearest stores if incase we cannot help customers troubleshooting their device remotely.
If you're looking for a results-driven customer service specialist, hire me. I am excited to bring my skills to your team and provide excellent service to your clients/customers.
