Experienced Guest Services and Customer Service Rep., specializing in hotel operations, client support and virtual assistant. Skilled in managing reservations, coordinating service requests and serving as the first point of contact for guests to ensure seamless experiences.
PROFESSIONAL SUMMARY
Four months Retail Account Associate (-----------)
- Concentrix CVG Philippines, Inc., where I supported a retail account for a major American department store chain known for its wide selection of clothing, home goods, and beauty products. In this role, I handled customer inquiries related to online orders, shipment tracking, refunds, and post-purchase follow-ups. I became adept at navigating multiple systems to resolve issues efficiently, ensuring a smooth and satisfying shopping experience for customers across the U.S.
Four Years Guest Services/Hotel and Casino Operator (-----------)
- I then advanced to Alorica Teleservices Inc, where I supported a travel account for a prominent American hotel and casino entertainment company. This client offers a comprehensive entertainment experience, combining gaming, hospitality, and live entertainment across multiple properties. My responsibilities included assisting guests with hotel reservations, providing concierge-level support, and coordinating with hotel operations to ensure seamless service. I was often the first point of contact for travelers, helping them plan their stays, resolve concerns, and access exclusive services. The fast-paced nature of this account sharpened my ability to think quickly, communicate clearly, and deliver exceptional service under pressure.
PROFESSIONAL SKILLS
Data Entry
Email/Chat Support
System Proficiency
Upselling/Cross-selling
CLIENT INDUSTRIES
Hotel/Casino
SOFTWARE EXPERTISE
IBM Maximo
Amadeus Service Optimization
Genesys PureConnect Interaction Desktop
Guest Services Workstation | LMS
Verified
