Quality Assurance (QA): • 3+ years of QA experience • Strong eye for detail and accuracy • Familiar with fraud detection tools like Innovis and Accurint • Experienced in red flag detection and quality checklists • Fraud Detection & Investigation: • Helped build fraud processes in QA • Identified fraud rings • Knowledgeable in credit card application processes (end-to-end) • Banking & Compliance Knowledge: • Familiar with OFAC, CIP, CDD, and Reg B • Exposure to KYC, customer onboarding, and due diligence • Interest in AML and transaction monitoring • Client Support & BPO Experience: • Strong communication and interpersonal skills • Over 9 years in a top in-house outsourced bank • Analytical & Problem-Solving: • Able to spot inconsistencies or suspicious patterns • Good at multitasking and handling high-volume work environments