I am a results-driven Customer Service and Healthcare Virtual Assistant with over 5 years of experience in healthcare, insurance, hospitality, and telecommunications. I specialize in handling patient and client inquiries with empathy, accuracy, and professionalism.
My expertise includes healthcare claims support, benefits verification, EHR/EMR management, scheduling, and insurance processes. I am skilled in managing high-volume inquiries, providing technical troubleshooting, and ensuring smooth case handling while maintaining strict confidentiality.
Beyond healthcare, I bring strong communication, problem-solving, and customer relationship management skills, with a proven record of exceeding performance metrics and improving client satisfaction. I am highly adaptable, detail-oriented, and committed to delivering excellent support in a remote setup.
