I'm a seasoned operations and customer experience professional transitioning from corporate leadership to freelance consulting. With over 20 years of experience in the insurance and banking sectors, I’ve led transformation initiatives, optimized service delivery, and driven scalable, data-driven solutions. My background includes strategic roles at Pru Life UK, BDO Network Bank, and AIA Philippines, where I specialized in operations management, performance analytics, workforce optimization, and process reengineering. I bring expertise in CX strategy, digital process improvement, governance, and risk alignment—now focused on helping businesses enhance efficiency, customer value, and long-term growth through smart, agile solutions.
