Virtual Assistant | Customer Service Expert | Bilingual Tutor (English & Japanese) | Travel Support Specialist
Hi! I’m a dedicated and versatile Virtual Assistant with over 10 years of experience in customer service, including 8 years specializing in reservation and ticketing with top airlines such as Air France and KLM. I bring a proven ability to provide exceptional support through email and call handling, with extensive knowledge of GDS Amadeus for flight reservations and itinerary planning.
As a Travel Support Specialist, I can assist with:
• Flight bookings and rebookings
• Itinerary planning
• Fare comparisons and travel documentation
• Handling customer concerns or changes
• Navigating GDS Amadeus efficiently
I also have 5 years of experience in leadership roles as a Team Lead, where I honed my skills in coaching, mentoring, quality analysis, and data-driven decision-making to improve team performance and customer satisfaction.
In my role as a Virtual Assistant, I can support you with:
• Email and calendar management
• Scheduling appointments and coordinating meetings
• Inbox monitoring and response handling
• Data entry and CRM updates
• Internet research and report generation
• Document preparation (Google Docs, Sheets, Microsoft Word & Excel)
• Workflow organization and task prioritization
I’m also skilled in customer relationship management, having handled complex and sensitive customer issues with professionalism and empathy. I’m trained to work independently, handle high-pressure situations, and deliver consistent results.
Bilingual Tutor — English and Japanese (Nihongo):
I can offer language tutoring for children or beginners interested in learning either English or Japanese. I focus on fun, engaging, and interactive lessons tailored to young learners, helping build strong foundational language skills in a supportive environment.
Tools and Skills I Use:
• GDS Amadeus
• Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
• Google Workspace (Docs, Sheets, Gmail, Calendar)
• CRM Systems (Zendesk, Salesforce, HubSpot – familiar)
• Project Management Tools (Trello, Asana, ClickUp – adaptable)
• Workforce & Schedule Monitoring Tools
• Excellent Written and Verbal Communication
Whether you’re looking for customer-facing support, travel coordination, or reliable admin assistance, or language tutoring, I bring the skills, experience, and mindset to help your business run smoothly.
Let’s work together to make your operations more efficient and stress-free!
