Customer Support and Operations Professional with over 9 years of experience in customer
service, team leadership, and administrative support across healthcare, e-commerce,
telecommunications, and SaaS environments. Proven track record of leading
high-performing support teams, optimizing workflows, and delivering exceptional customer
experiences through email, chat, and phone channels. Experienced in executive support,
cross-functional collaboration, process improvement, and stakeholder management, with a
strong ability to manage complex operations while maintaining efficiency and accuracy.
Recognized for driving team performance, resolving escalations, and implementing
processes that enhance customer satisfaction and operational excellence.
Verified
