Experienced Call Center Professional with over 10 years of success delivering exceptional customer service across diverse industries, including 5 years in the U.S. Healthcare industry and 6 years in both Logistics and Telecommunications.
Proficient in handling inbound and outbound calls, assisting with insurance inquiries, medical and prescription claim issues, billing concerns, and appointment coordination. Well-versed in HIPAA regulations, with a strong commitment to maintaining patient confidentiality and data security. Excellent communication skills, empathy, and a solution-oriented mindset.
