Customer Success, Account Management, and Executive Operations leader with 8 years of experience building scalable operating systems for high-growth startups and multinational companies. Managed customer success operations across a 136-client portfolio, supported company growth from 200 to 650 employees and AUD 6M to AUD 25M in revenue, and built workflows across client onboarding, AI-enabled delivery, account operations, OKR/KPI governance, executive communications, and cross-functional accountability.
Verified
