oHello!
I have 10+ years of Customer Service, Sales, Quality Analyst and admin support experience serving Australian and US clients across various industries, I bring professionalism, superb work ethics, 100?curacy, efficiency, and empathy to every role.
My Core Services that will help YOU as my client:
1. Executive Virtual Assistance & Administrative Management
— Calendar & email management: all organized and optimized,
— Admin tasks, document creation,
— SOP creation, development and file keeping
— File and task organization
— Workflow analysis and process enhancement
2. Customer Service & Support - 10+ years of Experience
— calm, professional, and highly efficient communication
— Voice, chat, email, and messaging support
— Escalation handling and order fulfillment
— Empathetic, world class support and customer-focus
3. Social Media Management & Brand Presence
— Canva content creation (posts, carousels, reels, stories & etc.)
— Social media planning, scheduling, and caption writing
— Engagement and audience interaction
— Analytics tracking, reporting, and hashtag strategy
4. Sales & CRM Support: Order fulfillment & Sales Support
— Upselling/cross selling during client interactions
— Order tracking, returns, and issue resolution
— CRM data cleanup and automation setup
— Order processing and after-sales support
5. Research & Data Entry
— Fast, accurate research and lead sourcing
— Organized, clean spreadsheets and reports
6. Transaction Coordinator
— Real Estate VA
— Property Research
— CMA and Pre-listing Docs
— TC Files and Documents management
— Maintain Organzied records and docs
— Inbox and Calendar management
— KW Command and Qualia
— MLS and Property Listing
7. Client Support Coordinator
— Lead Generation
— Outbound and Inbound Outreach
— Cold Calling
Tools:
Canva | Trello | Asana | Slack | Google Workspace | Zoom | Meta Business Suite | Salesforce | GoHighLevel | Microsoft Office & Excel | Calendly | ChatGPT | OpenAi | Notion | Airtable | Facebook, Instagram, X, Tiktok | HubSpot | WhatsApp | DocuSign |MLS | KW | Qualia | Dotloop
I am open to long-term collaboration, work full time and part time — Let’s talk!
