With over 8 years of experience in customer service, technical support, e-commerce operations, and fraud prevention, I am a highly adaptable customer experience and compliance professional. I specialize in delivering high-quality support, resolving complex customer issues, and ensuring smooth end-to-end service across multiple channels and global accounts.
Throughout my career, I have supported US-based accounts in telecommunications, technical troubleshooting for appliances, and e-commerce operations including order management, marketplace support, and brand reputation management. I also bring strong expertise in KYC, fraud detection, and customer due diligence, ensuring compliance with internal policies and regulatory standards.
I am proficient in handling high-volume customer interactions across email, chat, and phone while maintaining accuracy, empathy, and efficiency. I have experience using platforms such as Shopify, Amazon Seller Central, HelpScout, CRM tools, and various e-commerce systems.
I am now seeking a remote opportunity where I can apply my experience in customer support, fraud analysis, or operations in a fast-paced and growth-oriented environment.
