Hi, I’m Queny, a dedicated Medical Virtual Assistant with experience supporting healthcare providers through patient coordination, administrative tasks, and efficient virtual healthcare operations. I am skilled in managing appointments, patient intake, insurance verification, claims review, medical records management, and HIPAA-compliant communication while providing compassionate and professional patient support.
I am proficient in using EMR/EHR systems such as eClinicalWorks (eCW) and Healthie for charting, scheduling, patient management, and telehealth coordination. I also have experience using tools like Candid for billing support and claims review, Intercom for patient communication, Dialpad for call handling and team collaboration, and Airtable for organizing patient data, workflow tracking, and administrative management.
I am highly organized, detail-oriented, and committed to helping healthcare practices run smoothly while ensuring patients receive excellent care and support.
