I’m a detail-oriented and reliable professional with over 10 years of experience in customer service, e-commerce support, healthcare assistance, operations, and administrative work. I help businesses streamline their workflow, manage client communications, and grow their customer base through effective outreach and organized systems.
My background includes providing high-volume customer support for e-commerce brands at -----------, where I handled returns, refunds, replacements, warranty cases, and order issues using Zendesk. I also have healthcare customer service experience from Arriva Medical, assisting patients with medical supply reorders, verifying product information, and managing outbound calls with accuracy and care.
I specialize in lead generation, email marketing, scheduling, and CRM management, with hands-on experience using Apollo, Hubstaff, Launch27, Connecteam, Google Workspace, and various communication tools. I create targeted email sequences, perform data scraping through Apollo and Google Maps, and organize clean and accurate lead lists in Google Sheets to support sales and marketing campaigns.
In addition, I have strong experience in client booking management, updating schedules, coordinating with teams, and providing high-quality customer assistance through phone, email, chat, and social media. I also manage social media platforms like LinkedIn and Instagram—creating posts, designing flyers and promotional materials using Canva, engaging with followers, and responding to inquiries to help increase brand visibility.
I am knowledgeable in Google Ads and Google Local Services Ads (LSA) and have used them to support local and service-based businesses in increasing inbound leads and improving campaign performance.
I take pride in being highly adaptable, self-motivated, and dependable. Whether I’m handling administrative tasks, managing outreach campaigns, assisting customers, or improving processes, I always aim to deliver efficient, accurate, and high-quality results.
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