Experienced Telephony Engineer and IT Support Specialist with over 7 years of hands-on expertise in managing and resolving technical issues in high-pressure environments. Proven track record in delivering prompt and efficient support, configuring and maintaining VoIP systems, and providing top-tier customer service. Skilled in Avaya telephony systems, system health monitoring, call routing setups, and VDN/Vector programming. Adept at collaborating with cross-functional teams to support business operations through effective system administration and troubleshooting.
