Role as a Casino VIP Supervisor:
* Manages cash and credit disputes between player and machine.
* Performs manual pay for jackpots and verifies them in compliance with local government laws.
* Rectifies machine errors and relays to technical team for further investigation.
* Maintains casino standard gaming ambiance by anticipating VIP players preferences upon arrival and ensure to provide assistance when necessary.
* Promotes ongoing promotion events such as tournaments and invite qualified players to join.
* Monitors players gaming activities via casino data system.
* Track slot machine performance, ensuring machines are operational and any issues are addressed immediately to avoid downtime.
Role as an Executive Supervisor:
* Manages deployment/scheduling 24hr roster and assign daily tasks to slot attendants on duty to provide exceptional customer service..
* Inventory items for every promos and creates summary report for each.
* Train and mentor new slot attendants, providing them with the knowledge and skills necessary to perform their duties effectively.
