Experienced BPO professional with a robust background spanning customer service, technical support, sales, and virtual assistance. From 2006 to 2011, I developed strong communication and problem-solving skills in customer service and technical support roles. Transitioned into sales in 2011, consistently exceeding targets and building lasting client relationships through consultative selling techniques.
Since 2021, I have expanded my expertise into the healthcare industry as a Virtual Assistant specializing in medical billing. Proficient in patient registration, insurance verification, claim submission, payment posting, denial management, and collections. Currently seeking new clients to support with end-to-end medical billing services, combining over a decade of customer-facing experience with detailed, process-driven healthcare support.
