I am an experienced IT professional with a strong foundation in setting up and maintaining IT infrastructure, including servers, networks, and workstations. My technical skills cover system administration and database management, ensuring smooth operations and data integrity. I am experienced in software installation and troubleshooting both software faults and hardware malfunctions. I also assist end-users by providing technical support and resolving system issues efficiently. Additionally, I have hands-on experience in conducting QA testing to ensure software quality and performance. Complementing my technical expertise, I possess creative skills in graphic design and video editing, which allow me to contribute to visual content creation and multimedia projects.