Customer service and operations professional with 10+ years in aviation, hospitality, and multicultural service environments. Recognized for Best in Customer Agent performance and promoted to Officer-in-Charge for delivering exceptional service and operational efficiency. Skilled in passenger handling, crisis management, VIP care, and social media content creation.
Experienced in working with diverse teams across the Philippines, Kuwait, and Poland, consistently achieving service excellence, operational compliance, and high guest satisfaction. Currently expanding expertise in digital content creation and marketing through professional training and self-directed projects.
Specialties:
Aviation & Airport OperationsGuest Relations & Hospitality Service
Social Media Management & Content Creation
Multicultural Communication & Team Leadership
