Operations and CRM leader with 10+ years of experience in BPO and customer-focused environments. I have 3 years of experience as a Team Lead/Trainer and nearly 3 years as Head of a CRM Department, managing team performance, workflow optimization, and customer relationship strategies.
My background includes customer support, technical support, and sales, giving me a solid foundation in customer retention, problem-solving, and conversion improvement. I also specialize in Intercom automations, including workflow setup, automated messaging, tagging systems, and performance tracking.
Results-driven, adaptable, and process-oriented, I am comfortable leading teams while remaining hands-on with systems and operations. I am seeking a long-term remote role where I can help streamline processes, improve customer experience, and support business growth.
