Strategic Operations Leader | Cross-Vertical Business Expert | Sales & Client Success Architect
A results-driven leader with over a decade of cross-functional experience driving performance, process optimization, and client success across sales, operations, customer service, and business development verticals. Adept at leading diverse teams—on-site and remote—while managing complex portfolios with up to 18 active partnerships.
Proven track record of building high-performing teams through strategic coaching, KPI-driven development plans, and dynamic mentorship. Co-created operational roles and SOPs, pioneered incentive programs, and streamlined end-to-end workflows to exceed SLA, CSAT, and sales targets.
Equally comfortable in the boardroom and on the floor, I bridge strategy with execution—leading technical sales, managing Salesforce pipelines, overseeing dialer systems, and running real-time performance dashboards. Whether negotiating contracts, launching client onboarding, or forecasting market trends, I thrive on building scalable systems that deliver measurable business impact.
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