As a seasoned BPO Operations & Support Specialist with over 8 years of hands on experience, I help busy teams and entrepreneurs stay organized, efficient, and error free.
Managed 200+ daily reservations across multiple platforms with 99.8?curacy
Led & coached a team of 10+ agents—cut onboarding time by 20% via streamlined manuals
Built automated Excel/Google Sheets dashboards to track KPIs, reducing reporting time by 50%
Expert in RingCentral, Citrix, AEM, Salesforce, SAP, Xero, QuickBooks, Google Workspace
Strong communicator: handled 1000+ calls and emails per week in English.
