Seasoned contact center professional with 16 years of experience supporting US and UK clients across financial services, utilities, FinTech, health and wellness, and other industries. Experienced in appointment setting, customer service, sales, cold calling, collections, recruitment, and operations, with a proven ability to build rapport, convert opportunities, resolve complex concerns, and deliver exceptional customer experiences.
A career built with globally recognized organizations including Citigroup, American Express, and TATA Consultancy Services, combining strong communication skills with accountability, adaptability, and a results-driven mindset. Since transitioning to full-time remote work in 2025, I’ve continued to deliver consistently in fast-paced virtual environments.
I don’t just handle conversations—I turn them into meaningful customer experiences and measurable results.
