Experienced and results-driven Customer Service Manager with a strong background in leading high-performing support teams and driving customer satisfaction initiatives. With a proven track record in CSAT management, I specialize in designing and executing strategies that enhance the customer experience, improve service quality, and boost retention. Known for identifying root causes of dissatisfaction, implementing scalable solutions, and turning negative experiences into long-term customer loyalty. Skilled in coaching teams, optimizing support workflows, and using data-driven insights to achieve and exceed service KPIs. Passionate about building empathetic customer connections while aligning support operations with business goals.
