Are you struggling to keep your business organized, your pipeline full, or your operations running smoothly? I help businesses, coaches, and agencies turn daily chaos into consistent growth with proven systems, automation, and hands on expertise.
You can call me "Jelou", a performance driven Executive Virtual Assistant, Lead Generation Specialist, Social Media Manager, and Customer Experience Expert. With nearly 8 years in BPO and financial services, I’ve built deep expertise in customer support, fraud and claims operations, team leadership, and process optimization, which I now bring to help digital businesses, coaches, and agencies scale efficiently.
Here’s what I bring to the table:
1. Lead Generation & Prospecting that Converts
Build targeted lead lists on LinkedIn, Instagram, and other platforms using LinkedIn Sales Navigator, Apollo, and manual research.
• Personalize outreach at scale with AI-assisted workflows for higher response rates.
• Track outreach, follow-ups, and conversions in CRMs like Notion and Google Sheets.
Result: Consistently book qualified discovery calls and grow pipelines with precision.
2. Customer Support & Operational Excellence
• Hands-on experience as a Customer Service Representative and Subject Matter Expert, resolving inquiries across phone, email, and chat with empathy and accuracy.
• Lead Fraud and Claims Operations, supervising teams, ensuring compliance, and improving workflows for high-risk and high dollar cases.
• Designed QA trackers in Excel using Macros & VBA to monitor productivity and quality effectively.
Result: Higher customer satisfaction, fewer errors, and optimized team performance.
3. Social Media & Digital Presence Management
• Create and schedule content across LinkedIn, Instagram, and Facebook to boost engagement and inbound leads.
• Manage ads, track results in Google Sheets, and refine campaigns for higher ROI.
• Engage audiences and nurture leads through direct messaging and community management.
Result: Increased brand visibility, stronger engagement, and sustainable growth.
4. Streamlined Administration & Process Automation
• Manage calendars, emails, SOPs, and workflows to free up leadership bandwidth.
• Implement systems using Notion, Trello, Google Sheets, and automation tools to boost productivity.
Result: Less operational friction and more time for high-value work.
5. Kajabi & Online Course Management for Coaches
• Set up and manage Kajabi courses, membership sites, and funnels to help coaches scale their business.
• Organize course content, student onboarding, and email sequences for smooth learner experiences.
Result: Coaches can deliver their knowledge effectively, grow their business, and focus on client results.
I combine operational excellence, attention to detail, and strategic thinking to help clients not just execute tasks but scale smartly. I’m reliable, proactive, and always looking for ways to improve processes for maximum impact.
Let’s connect and see how I can help your business turn visibility into revenue, chaos into order, and opportunities into results.
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